Book Your Bike In
Please use our calendar booking system on the left to book in for a service package on the day of your choice. If you have a specific repair or any other query please use the contact form on the right.
On the bike’s arrival to the workshop, we complete a free, non obligation assessment and estimate, to discuss the issues you are having with the bike and provide an accurate total cost for repair. For further info please see our FAQ’s below.
For any other questions please contact one of our team on 0114 438 8506 who will be happy to help.
frequently asked questions
Which service package do I need?
If you’re unsure of exactly what your bike needs to get it back feeling right, please pop by to our city centre workshop, give us a call or arrange a home collection. We can then give your bike a full checkover in the flesh to diagnose the level of service and any parts you may need and provide you with a free, no obligation estimate.
How long will it take to fix my bike?
If your bike is pre booked, we aim to turn around services and repairs the same day the bike arrives, and within 24hours depending on availability of parts. We ask that bikes are in the workshop by 10am at the latest, and that you can leave the bike with us until 5pm the day of your booking.We assess all bikes on arrival and can discuss with you if there are any special order parts that may hold us up, and arrange a specific collection time with you. If you have a particular deadline just let us know when you bring the bike in and we’ll do our best to make sure it’s ready to go for when you’re heading home.
How do I book a service?
You can book online on this page, email us on firstname.lastname@example.org, call us on 0114 438 8506, or walk in to our city centre workshop on Wellington Street in Sheffield7.30am-6pm Monday – Friday, 8am-2pm Saturday (We’ll even make you a brew!).
Do I get a warranty on parts and labour?
All parts supplied by Bike Rehab come with a manufacturer warranty which is a minimum of 12months after purchase for manufacture defects. If a part supplied and fitted by us has a warranty issue we will also cover the labour for removal, return and installation of the product. Customer supplied parts are not covered by any labour or manufacturer warranty with Bike Rehab.
Is my bike insured when it’s with you?
Yes. From the time we take hold of your bike to the moment you get it back it is fully insured during transport, storage and testing.
How do I book a home collection and delivery?
You can book online or contact us directly to arrange your home/office collection and delivery service. The collection and delivery charge is £10 total. Collection and delivery is available within a 5 mile radius of S1 4HX only. We schedule collections between 6-8pm Monday-Friday, subject to availability. We will give a 30minute window to give you an accurate time to expect us, and will call 20-30mins before we get to your address to make sure the time is still convenient for you.
What happens if you find something else wrong with my bike during a repair/service?
We try and catch as many issues as we can on the initial assessment of your bike, but sometimes unforeseen issues come to light once a further assessment has been completed. We will always call you before doing any additional work or before installing any parts that would change your estimate.
What happens if something still doesn’t feel right after the bike has been serviced?
We pride ourselves on our after service care and customer service. If you have any questions, concerns or need anything adjusting please don’t hesitate to get in contact and we will do our upmost to resolve the issue as soon as possible.
What happens if I can’t pick my bike up when it’s finished?
We’re happy to keep hold of your bike for 7 days from the date of completion without charge. After that, we charge a £1 per day storage fee up to a maximum of 30 days. If a bike is left in storage for over 30days it will be sold to recoup costs of the service/repair (see our terms of service for details). We can arrange a home delivery for £10 on any bike, this can be completed between 6-8pm Monday-Friday for if you struggle to get to us to collect your bike.